GivePro — Privacy Policy

1. Introduction

This Privacy Policy describes how CivSec S.M.A.R.T ("GivePro", "we", "us", "our") collects, uses, stores, and shares personal data when you (a Shopify merchant or a donor on a merchant's storefront) interact with the GivePro application available on the Shopify App Store.

CivSec Protection B.V., trading as CivSec S.M.A.R.T, is a Dutch private limited company (Besloten Vennootschap) registered with the Netherlands Chamber of Commerce (KVK) under number 98045768, with its registered office in the Netherlands. Our Data Protection Officer (DPO) is reachable at dpo@civsecsmart.com.

We comply with the EU General Data Protection Regulation (GDPR, Regulation 2016/679), the California Consumer Privacy Act (CCPA, as amended by the CPRA), the Dutch UAVG (Uitvoeringswet AVG), and applicable additional jurisdiction-specific privacy laws.

2. Scope and applicability

This policy applies to:

• Merchants — Shopify store owners who install GivePro
• Donors — end-customers who interact with the GivePro modal, complete a donation, or receive a tax receipt on a merchant's storefront
• Visitors — anyone visiting civsecsmart.com/apps/givepro informational pages

It does not apply to:

• Personal data merchants collect on their own storefront outside the GivePro application — that data is governed by the merchant's own privacy policy
• Personal data Shopify processes as the platform operator — see shopify.com/legal/privacy

3. Data we collect

3.1 From merchants

3.2 From donors (end-customers on merchant storefronts)

We do not collect:

• Payment card numbers, CVC, or bank account details — these are handled by Shopify's PCI-DSS compliant payment infrastructure and never reach GivePro servers
• Donor location data via geolocation APIs
• Cross-site tracking cookies, advertising identifiers, or third-party trackers

3.3 Cookies and similar technologies

GivePro sets two functional cookies on storefront donor browsers:

These cookies are strictly necessary for the functionality the donor explicitly chose (donating via the modal) and qualify as "essential" under the EU ePrivacy Directive — no consent banner is required for these specific cookies. We do not set advertising or analytics cookies.

3.4 Server-side analytics

We collect aggregate, non-identifying metrics:

• Modal impressions, amount-tile clicks, conversions (event-level via ExperimentEvent table)
• Donation completion rates, drop-off points in multi-step flow
• Average gift size, recurring uptake percentage

These metrics are bound to the merchant's shop ID and the donor's gp_session cookie value — not to donor email, name, or any other directly identifying field.

4. Lawful bases for processing (GDPR Art 6)

5. Data retention

Per-shop retention overrides: merchants may configure a longer retention period via ShopConfig.receiptRetentionYears (admin → Receipts → Settings) up to a maximum of 10 years. Reductions below the legally required minimum are not permitted.

6. Data sharing and sub-processors

We share data only with the following sub-processors, all under Data Processing Agreements (DPAs) and (where applicable) EU Standard Contractual Clauses (SCCs):

We do not sell, rent, or trade donor or merchant personal data to third parties for any purpose, including marketing.

The GivePro App Store listing page on apps.shopify.com is hosted by Shopify, not by us. Shopify forwards a small set of install-funnel events (listing view, click on Install button, completed install, arrival from a Shopify App Store ad) to our Google Analytics 4 property so we can measure listing performance. Those events are governed by Shopify privacy policy on apps.shopify.com. The listing analytics flow is fully separated from the donor flow described in sections 3.3 and 3.4 and does not affect the donor cookies or the no-analytics-cookies statement made for the storefront modal.

7. International data transfers

Donor PII originating in the EU is stored primarily on Neon's eu-central-1 (Frankfurt) database to keep data in the EU/EEA. Where data necessarily transits to a sub-processor outside the EU (e.g. Resend in the US for transactional email delivery), we rely on:

• EU Standard Contractual Clauses (SCCs) — Module 3 (processor-to-processor) where applicable
• Adequacy decisions for jurisdictions with EU Commission adequacy (e.g. UK)
• Transfer Impact Assessments for the US, Canada, and other non-adequate destinations, including supplementary measures (encryption-in-transit + at-rest, contractual restrictions)

Where the GivePro merchant is located outside the EU and serves donors outside the EU, data may be hosted in regional Vercel + Neon endpoints to optimise latency, again under DPAs and SCCs.

8. Donor and merchant rights

You have the following rights under GDPR (and equivalents under CCPA / UAVG / UK GDPR):

Donors of US shops have additional CCPA rights including:

• Right to know what personal information is collected and shared
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information; opt-out automatic)
• Right to non-discrimination for exercising rights

We respond to all rights requests within 30 days (GDPR), 45 days (CCPA), or sooner.

9. Security measures

We implement technical and organisational measures appropriate to the risk:

• Encryption in transit: TLS 1.2+ for all admin and storefront endpoints, Vercel-managed certificates with auto-renewal
• Encryption at rest: Neon Postgres encrypts data at rest using AES-256 (provider-managed keys). Vercel Blob storage uses S3-compatible AES-256
• Access controls: Engineering access to production data is limited to authorised personnel via multi-factor authentication. CivSec S.M.A.R.T employees with production access are documented in our internal access register
• OWASP Top 10 mitigation: Standard practice review of injection, broken auth, sensitive data exposure, XXE, broken access control, security misconfiguration, XSS, insecure deserialization, vulnerable components, insufficient logging
• Webhook HMAC verification: All Shopify webhooks verified via HMAC-SHA256 before processing. Replay-attacks mitigated via SHA-256 payload-hash idempotency in WebhookLog
• Custom CSS sandbox: Pro-tier custom CSS validated server-side AND client-side, scoped via shadow-DOM, no @import / url(http) / expression() / javascript: permitted
• Subscription scope-approval: Recurring donations gated behind Shopify's separate Subscription APIs scope-approval process before activation
• Vulnerability disclosure: Responsible-disclosure contact at security@civsecsmart.com, per /.well-known/security.txt (RFC 9116)

We comply with the Shopify Built for Shopify security standards where relevant to the badge program.

10. Children's data

GivePro is intended for use by Shopify merchants and adult donors. We do not knowingly collect personal data from individuals under the age of 16 (EU/EEA), 13 (US), or the equivalent local age of digital consent. If we become aware that a child has submitted personal data, we will delete it without undue delay. Parents or guardians who believe their child has interacted with GivePro may contact dpo@civsecsmart.com.

11. Data breach notification

In the event of a personal data breach likely to result in a risk to donors' or merchants' rights and freedoms, we will notify the relevant Supervisory Authority (the Dutch Autoriteit Persoonsgegevens for our establishment) within 72 hours of becoming aware of the breach (GDPR Art 33), and notify affected merchants and donors without undue delay where the breach is likely to result in a high risk (Art 34).

12. Changes to this policy

We may update this policy to reflect changes in law, our practices, or the GivePro feature set. Material changes will be notified via:

• Email to merchants (developer-account email on file)
• Banner notification in GivePro admin (/app)
• Updated "Last updated" date at the top of this page

A revision history is maintained: