Privacy Policy

1. Introduction

CivSec S.M.A.R.T ("we", "our", or "us") is a digital agency operated by CivSec Group B.V., registered in the Netherlands (KvK: 98032615). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

S.M.A.R.T stands for: Smart websites, Monitoring systems, AI automation, Response technology, and Tech solutions.

We are committed to GDPR compliance and protecting your privacy rights.

2. Data We Collect

Contact Information

• Name
• Email address
• Phone number (if provided)
• Company name (if provided)

Project Information

• Project requirements and specifications
• Budget information
• Communication history

Technical Data

• IP address
• Browser type and version
• Device information
• Cookies and session data

3. How We Use Your Data

We use your data to:

• Respond to your inquiries and contact requests
• Provide quotes and proposals for projects
• Deliver our digital services (websites, apps, AI solutions)
• Send project updates and invoices
• Improve our website and services
• Comply with legal obligations

Legal basis: Contract performance, legitimate interests, and consent where required.

4. Our Services

When you engage our services for website development, app development, AI automation, or design work:

• We only access information necessary to complete your project
• Your project files and data remain your property
• We implement security measures to protect your data
• Confidential information is handled according to our agreement

5. Data Sharing

We may share data with:

• Hosting providers: Vercel for website hosting
• Analytics: Google Analytics for website usage
• Communication: Email and WhatsApp for client communication
• Payment processors: For invoice processing

We do not sell your personal data to third parties.

6. Data Retention

• Contact form data: 2 years
• Client project data: Duration of service + 2 years
• Invoice records: 7 years (legal requirement in Netherlands)
• Technical logs: 90 days

7. Your Rights (GDPR)

As an EU resident, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at hello@civsecsmart.com

Right to Complain: If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can contact them at: autoriteitpersoonsgegevens.nl

8. Cookies

We use:

• Essential cookies: For website functionality
• Analytics cookies: Google Analytics to understand usage

You can manage cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/HTTPS)
• Secure hosting infrastructure
• Access controls
• Regular security reviews

10. Contact

For privacy-related inquiries: