1. Introduction
CivSec S.M.A.R.T ("we", "our", or "us") is a digital agency operated by CivSec Group B.V., registered in the Netherlands (KvK: 98032615). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.
S.M.A.R.T stands for: Smart websites, Monitoring systems, AI automation, Response technology, and Tech solutions.
We are committed to GDPR compliance and protecting your privacy rights.
2. Data We Collect
Contact Information
- Name
- Email address
- Phone number (if provided)
- Company name (if provided)
Project Information
- Project requirements and specifications
- Budget information
- Communication history
Technical Data
- IP address
- Browser type and version
- Device information
- Cookies and session data
3. How We Use Your Data
We use your data to:
- Respond to your inquiries and contact requests
- Provide quotes and proposals for projects
- Deliver our digital services (websites, apps, AI solutions)
- Send project updates and invoices
- Improve our website and services
- Comply with legal obligations
Legal basis: Contract performance, legitimate interests, and consent where required.
4. Our Services
When you engage our services for website development, app development, AI automation, or design work:
- We only access information necessary to complete your project
- Your project files and data remain your property
- We implement security measures to protect your data
- Confidential information is handled according to our agreement
5. Data Sharing
We may share data with:
- Hosting providers: Vercel for website hosting
- Analytics: Google Analytics for website usage
- Communication: Email and WhatsApp for client communication
- Payment processors: For invoice processing
We do not sell your personal data to third parties.
6. Data Retention
- Contact form data: 2 years
- Client project data: Duration of service + 2 years
- Invoice records: 7 years (legal requirement in Netherlands)
- Technical logs: 90 days
7. Your Rights (GDPR)
As an EU resident, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Object: Object to certain processing
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at hello@civsecsmart.com
Right to Complain: If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can contact them at: autoriteitpersoonsgegevens.nl
8. Cookies
We use:
- Essential cookies: For website functionality
- Analytics cookies: Google Analytics to understand usage
You can manage cookie preferences in your browser settings.
9. Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (TLS/HTTPS)
- Secure hosting infrastructure
- Access controls
- Regular security reviews
10. Contact
For privacy-related inquiries:
CivSec S.M.A.R.T
Part of CivSec Group B.V.
KvK: 98032615
Email: hello@civsecsmart.com
WhatsApp: +31 6 20036608
Netherlands
11. Changes
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website. Your continued use of our services after changes constitutes acceptance of the updated policy.